Junior 1st Line Service Desk Analyst
- Up to £18500 per annum + Benefits
- Posted 28/12/2018
I am currently seeking a Junior IT Service Desk Analyst to work in a well-established team for a market leading client who are based on the outskirts of Bristol.
The successful candidate will provide 1st Line phone based support to a network of internal customers, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.
You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products including Sharepoint, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support.
Knowledge of some or all of the following technologies would be advantageous:
- Windows Operating Systems
- Windows Server
- Active Directory
- Basic Exchange queries
- Printer and scanner fixes
- 1st and 2nd Line IT Support
- Application support
- 1st/2nd line support
- Helpdesk or Service Desk experience in a phone based environment
This position will suit a school or college leaver with a passion for and interest in IT. Ideally, you will have some experience of working in a customer service environment, and you will have a qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification. Excellent communication and organisational skills are essential prerequisites of this role.
This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications.
This is an urgent vacancy, so please apply early to avoid disappointment.
Key words: 1st line, support, "Active Directory", Software, Hardware, Applications, Sharepoint, SQL Server, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Comptia A+, Microsoft